Refund Policy

Refund Policy

As a charity, The Way is dependent on donations. Therefore, The Way is not able to refund any donation, although we will consider a refund of any duplicate donations (but not the original donation) made in error (if, for example, you clicked on the Donate button more than once).

If you have made a duplicate donation(s) by mistake, please contact our team on 01737 300397 or email church@theway.co.uk. A refund of the duplicate donation(s) may be given at the discretion of the Director.

Furthermore, the other circumstance in which refunds will be made is where unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.